Refund policy

More than anything we want you to be happy with your purchase!! If you're not satisfied, please email us at support@customizeaf.com and we'll make it right!

IMPORTANT: Placing an order means that you accept all of our terms and conditions.

If you need to change or cancel your order, please email us at support@customizeaf.com orplease fill this formModify or Cancel Form. Provide your order number and the desired changes. We'll confirm once the changes or cancellation has been made.

You have 12 hours from placing your order to make changes or cancellations. After that time, your order is locked for processing and no changes can be made.

Personalized Orders cannot be changed once the order is complete. Please double-check all details before submitting your order.

Note: Making changes to your order may delay delivery during busy holiday seasons.

Due to the nature of our custom-printed products, returns and exchanges are not accepted. However, if you receive a damaged or incorrect item within 30 days of delivery, we'll send a replacement or issue a full refund. This includes:

• Damaged products
• Blurred or incorrect print quality
• Incorrect design or size

For personalized products, we cannot compensate for poor-quality photos or incorrect spelling. Please review the example in the custom box before ordering to ensure the final product is correct.

Note: Our products are made-to-order and may have color variations from the advertised images due to lighting or monitor display. A 20% difference is acceptable.

To start the complaint process, please contact our Customer Support team with the following information:

• Order number
• Video or photo of the faulty product
• If the issue is a printing error, please include photos of the error
• If the issue is a size or placement error, please include photos with a measuring tape or ruler
• Delivery address
• Contact telephone number

If you request a refund (which is unlikely), you'll need to send the item back to us. Once we receive and inspect the item, we'll notify you of the refund approval or rejection. If approved, your refund will be processed within a certain amount of days.

Partial refunds may be granted in the following situations:

• Item is not in its original condition and parts are missing or damaged due to customer error
• Item is returned more than 30 days after delivery
• For minor defects, we will offer partial refund depending on the condition of the product received

Note: Our return center is located outside the US. If you return an item without contacting Customer Support and it doesn't meet all requirements, a refund will not be issued.

If an order is shipped to the wrong address due to customer error, we're not responsible for delivery to the wrong address or returned items (which will be destroyed).

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Note: Replacements for these cases will not be free of charge. Please double-check your shipping address before ordering.

Customer satisfaction is our top priority. If you have any questions, please email us at support@customizeaf.com.