Refund policy

More than anything we want you to be happy with your purchase!! If something doesn’t look feel right, please email us at support@customizeaf.com and we’ll make it right! 

Also please be informed that placing an order means that you accept all the terms mentioned below

CANCELLATION & MODIFICATION

If you change your mind about your purchase, please sending us an email to

support@customizeaf.com or please fill this form: Modify or Cancel Form, provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

You will have within 12 hours after placing an order to cancel or modify your order, After this timeframe, the order is locked for processing and no information including product or shipping address details can be modified/canceled.

Please be informed that:

  • Personalized Orders are locked for processing right after the order is complete so it is impossible to make any adjustments. Please double-check all details before completing the order.
  • We are not guaranteed to deliver your order in a timely manner if your order needs modification as it will take us much longer to ensure that the change has been made with the manufacture this holiday season.

NOTE:  Please keep in mind that purchasing means accepting all the terms mentioned above.

REPLACEMENT OR RETURN

Because our products are custom printed and unique, we will not accept return and exchange requests for any case

Within 30 days from receiving orders, we will send you a replacement at no cost or issue a full refund when an item you received has a major problem:

  • The products have been crashed or damaged
  • The print quality is blurry or not the same as pictures on our website
  • Different design or size from your order.
  • For personalized products, we are not responsible for compensation if you send poor-quality pictures (smaller than our required resolution) or misspelled the custom name. Please check our example in the custom box to make sure your final request before the order. We will appreciate your time. 

Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between the advertised images and the actual item you received.

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal.

Please contact our Customer Support team to start the complaint process. You should include the following information for better support:

  • Order number
  • Video or photo of the faulty product
    • If your claim is in regards to a printing error, please include photographs of the error. 
    • If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
  • Complete delivery address
  • Contact telephone number

If you request a refund (which is highly unlikely because you will love our products), please send the item back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery
  • For minor defects, we will offer partial refund depending on the condition of the product received

Note: 

  • Our return center is located outside the US. 
  • If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued.

 

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacture's warehouse)

- Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.

- If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Customize AF and if you have any questions, please don't hesitate to contact us via support@customizeaf.com.

Based on 2680 reviews
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Très satisfaite de mon achat

J'ai fais une commande Cœur en ardoise, avec photo personnalisée en français, j'en étais très très satisfaite, je voudrais refaire une autre commande en Français mais je n'y arrive pas ???

Absolutely awesome

We ordered one that looks like a forest service sign customized it and it turned out awesome thank you

A great idea for a memorial product

Thank you for your great ideas, great products, good quality, I will recommend this company to my friends.

The product deserves 5 star quality

Just received mine, beautiful, fast delivery, will continue to support you

Remember my 4-legged friend

A small gift for my dear horse, quality product, images and printing are steady

Nicer than I expected

Nicer than I expected, well made and sturdy, loving it. Thx!

These words touch your heart

These words let you know that you are the best mom until the end of time.

Just received mine, love what we got

The people in the picture are important people to me. Thank you to your store for giving me the opportunity to express that they are always in my heart. Beautiful products, fast delivery, will continue to support you.

Missing my Billy.....

I love it and put in front of Bill's stone at cemetery. Thank you!

Great Products!

We ordered two of these as Christmas presents for our out-of-state family and they arrived within a reasonable time frame, just as expected, and turned out great. Great quality. Very happy families. Thank you!!

I’m in love!

I got this with the hanging memorial for a garden. I have this either on or around my rear view mirror. It’s pretty and honors him so greatly, the picture turned out perfect. Love it.

Truly a beautiful way to remember loved ones

I got three of these, one for me, and two for a long time friend of mine’s mother and sister. He died on Christmas Day in 2022. Was only 31. Seeing this done and in my hands brought tears to my eyes. It’s beautiful.

Love the product I just received

The product is extremely beautiful, your idea is wonderful, it is like a healing medicine for those who have lost their loved ones, from now on my grandfather will continue to accompany us in our house like never before ever leave

Just received mine, 5 star rating for this product

Awesome, they are beyond my imagination at this price, really good quality and beautiful. We will buy many more to give to relatives

Love of my Son

The flag is really beautiful and I would purchase again at a later date for another loved one

Good product quality, attentive customer service

We have had a perfect experience with this store, beautiful quality products, will continue to support

Thank you for bringing happiness to our family

What a humane idea, we love the product, perfect quality, no criticism

Love mine

I just received the solar light, it is so exquisite, the consulting team enthusiastically supported me with ordering, and delivered quickly and effectively. I will use the solar lights in my back garden and will buy a few more from this store.

Looks amazing, good quality

The sign exceeded my expectations. It is very well made and was customized perfectly.

love it.

It arrived yesterday during a snow storm. Just what our window needed to get us pumped for upcoming rv season in Ohio.

Love it

More beautiful than expected. Very good quality, the photo was perfect and the letters were beautiful. I loved it

Received mine, truly beautiful

I was a bit hesitant to buy because this product was quite cheap, fearing it wouldn't be of good quality, but we were completely surprised by the product's quality and its beauty.

Christmas Camping Decoration

I bought 2 personal camping ornament. One was for our tree and one for a friend. I was very happy with both ornaments. The personalization was correct for both and they were the perfect size for a Christmas tree. I would purchase items from this store again.

Christmas Ornament

I absolutely loved them. They turned out to what I was expecting I wasn’t sure having to fit the photo on top of the stocking but it worked out great and easy to do.👍I highly recommend this to anyone interested in a great gift for someone.

So Cute!

We absolutely love our little Family ornament. Priced perfectly and very cute!.our friends love it and want to know where we got it.
I would recommend for a gift or even for your own time piece.