Last updated: March 3, 2026
CustomizeAF’s mobile message service (the “Service”) is operated by CustomizeAF (“CustomizeAF”, “we”, “us”). These Mobile Messaging Terms (“Mobile Terms”) govern your use of the Service. By texting our support number or otherwise using the Service, you agree to these Mobile Terms.
We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may update these Mobile Terms at any time. Your continued use of the Service after any changes become effective constitutes your acceptance of the updated Mobile Terms.
CustomizeAF Customer Care (Two-Way, Customer-Initiated).
This Service is used only for customer care and support related to existing orders or customer requests. We send messages only after you contact us first (for example, when you text our support number, request help, or reply to an ongoing support conversation).
Examples of customer care messages may include:
Order/shipping status and delivery updates
Help with product/order questions
Troubleshooting
Replacement/refund coordination
Customer support follow-ups and confirmations
No marketing or promotional messages are sent under this Customer Care program.
By providing your mobile number and initiating contact with us via SMS, you consent to receive customer care text messages from and on behalf of CustomizeAF to the mobile number you used to contact us. Your consent is not a condition of purchase.
You agree to provide a valid mobile phone number and to keep it current. If you change your mobile number, you should initiate a new conversation from your new number.
Message frequency varies and depends on your support request and your interaction with us.
We do not charge for the Service, but message and data rates may apply. Your wireless carrier may impose fees for SMS/text messages and/or data usage. Check your mobile plan and contact your wireless provider for details.
You can opt out of the Service at any time by replying STOP. After you send STOP, you may receive one final confirmation message confirming that you have been unsubscribed. No further messages will be sent unless you initiate a new support conversation by texting us again.
For help, reply HELP, or contact us at:
Contact: Contact us here
Support number: +1 (253) 364-7879
Wireless carriers are not liable for delayed or undelivered messages.
We may change the telephone number we use to operate the Service at any time. If we do, we will take reasonable steps to notify you. You acknowledge that any messages you send to a number that has been changed may not be received and we will not be responsible for honoring requests made in such messages.
We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information, including information related to customer support communications.
Privacy Policy: https://customizeaf.com/policies/privacy-policy
Important: We do not sell your mobile number or SMS opt-in consent, and we do not share mobile information with third parties/affiliates for marketing or promotional purposes.
If you have questions about these Mobile Terms, contact:
CustomizeAF Support – contact us here
