All items offered on CUSTOMIZE AF are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.
Shipping carrier: USPS, DHL, EMS, Local Post...
Orders are processed when the payment is accepted.
SHIPPING & DELIVERY
We process orders Monday to Friday. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Because we use different processes to print on different items, your products in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. But rest assured that regardless of the location of our factories, you will always get exactly what you order with the best quality.
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
An email with the tracking number will be sent to you as soon as your order is shipped. Please allow 2-5 business days for the carrier to scan your package into their system.
If your tracking number isn't getting any updates within the standard time frame above, please contact our customer support. We will help you locate your order.
We have 2 options in shipping method:
Shipping & Handling (Business Days) depends on the types of products our factory produces, sizes and materials. As follows:
EXPECTED SHIPPING TIME
|US||Rest of the world|
|2D Apparels: T-shirt, Hoodie, Sweatshirt, …||1-3||5-7||10-15|
Flag, Ceramic Mug, Camping Mug, Canvas, Poster,...
All-over-print Apparels, Blanket,...
|Metal Sign, Wooden sign, Doormat, Memorial Slates,..||2-4||7-12||15-20|
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
For orders shipped to the wrong address due to a customer inputting the incorrect address:
- We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse)
- Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Customize AF and if you have any questions, please don't hesitate to contact us via email@example.com.