Shipping and Delivery

At CustomizeAF™, we pride ourselves on offering items that are specially made-to-order. This ensures that when you place an order with us, each item is printed individually with the utmost attention to quality, just for you!

Our global collaboration with various artists and manufacturers allows us to provide these uniquely crafted items. This diverse range of partnerships is what enables us to offer such remarkable prices on our products.

Given our global network, the delivery times may vary. Please bear with us, as this is a part of our commitment to work with a diverse range of artists and suppliers.

We utilize a variety of shipping carriers including, but not limited to, USPS, DHL, EMS, and Local Postal Services to ensure that your order reaches you in a timely manner.

Orders are processed when the payment is accepted.

SHIPPING & DELIVERY

We process orders Monday to Friday. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Because we use different processes to print on different items, your products in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. But rest assured that regardless of the location of our factories, you will always get exactly what you order with the best quality.

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

Order Tracking:

An email with the tracking number will be sent to you as soon as your order is shipped. Please allow 2-5 business days for the carrier to scan your package into their system.

If your tracking number isn't getting any updates within the standard time frame above, please contact our customer support. We will help you locate your order.

We have 2 options in shipping method:

Domestic Standard Shipping: cheaper cost but if the goods are lost when shipped, we will not refund you, if the goods you receive are defective, broken, ... but cause not by you, we will send you a replacement product or refund you ( if you want the refund, you need send the package back).
Shipping Plus Insurance (Recommended - Guarantees that your package is insured against loss or missing contents): when your goods have any errors due to shipping, we will immediately send you another product or refund you without asking for anything

Shipping & Handling (Business Days) depends on the types of products our factory produces, sizes and materials. As follows:

PRODUCT	PRODUCTION TIME (Business Days)	EXPECTED SHIPPING TIME (Business Days)
		US	Rest of the world
2D Apparels: T-shirt, Hoodie, Sweatshirt, …	1-3	5-7	10-15
Flag, Ceramic Mug, Camping Mug, Canvas, Poster,...	1-3	5-7	10-15
All-over-print Apparels, Blanket,...	3-5	10-15	15-20
Metal Sign, Wooden sign, Doormat, Memorial Slates, Ornaments..	2-4	7-12	15-20

Please note:

The above time frame is only applied for orders with standard shipping methods. We do not offer expedited shipping at this time.
The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
For order including Canvas: will be shipped separately each with tracking number to ensure safe delivery. Free shipping policies are not applied.
When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
For US Non-Contiguous States (Alaska, Hawaii), US Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands) and US Armed Forces States (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific), The shipping time may take longer, carrier delays incur an additional 5-10 business days to normal delivery times.

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse)

- Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Customize AF and if you have any questions, please don't hesitate to contact us via support@customizeaf.com.

Excellent quality and better than expected

Behind You All Memories - Personalized Jewelry Dish, Graduation Gift For Her, College, High School Graduation

Beautiful! Made exactly to my request! Very fast shipping too! Quality is very nice! Great job! Well made. Recommend!!

Double Trouble Dachshunds - Personalized Pottery Mug, Funny Doxie Wiener Mug, Gift for Dachshund Lovers

It came out very beautiful. It was a little bigger then my cap but with the velcro it held in place perfectly! I love it and can't wait to walk the stage with it!

All That I Am And Hope To Be, I Owe To Those Who Believe In Me - Personalized Graduation Cap Topper, Graduation Gift, Grad Cap

Great quality it looked exactly as pictured. We had one small issue with a typo but another one was sent rapidly and on time for my graduation

My daughter loved her gift, and it was exactly as advertised. It was an amazing keepsake for her.

Excellent customer service and my cap cover looks phenomenal!!!

This is exactly what we had in mind. High quality. Fast shipping. We’re very satisfied!

I got a proof and they made edits. The recipient loved it!🥰

A Sweet Ending To A New Beginning - Personalized Jewelry Dish, Gift for Graduate

Thank you for the lovely item

This item was perfect. A few tears were shed when this was opened but it was just perfect. Thank you!

On Your Graduation Day Know That My Heart Is There And I Am Walking Beside You - Personalized Lapel Pin

Perfect gift

I gave this memorial pin to my son to wear inside his jacket on his wedding day. There were many happy tears. It meant so much to him to have his grandparents with him on his big day. The quality is exceptional and exceeded my expectations. Seller was awesome to work with. Highly recommend.

Great product

So beautiful. My husband loved this keepsake he got to wear on our wedding day honoring his late grandfather

Great!!!!

I am so happy with the way this turned out! I can't wait to give it to my daughter. My mom was always very close to my kids and having something with her on it for graduation is priceless. Definitely be ordering for my other 2 in coming years.

Here With You On Your Special Day And Forever In Your Heart To Stay - Personalized Tassel Photo Charm

So beautiful

I really liked the gift, so I ordered two more for my dad and mom.

Beautiful keepsake

This ornament is so well-made. The chain and charms are durable, and the picture is clear and vibrant. It arrived quickly and has become one of my favorite items in my car.

love it !

Made it just in time for my graduation and made it all the more special. Thank you

This looks GREAT!

My amazing gift for the adventure. I loved the personalization choices and the gift was well loved

Welcome To Our Adventure - Personalized Door Sign 2 Layer, Camping Decoration

omg I love it!

The quality of the sign is excellent, and the prices are very reasonable!

love it

Absolutely love this store! They always have the latest trends and styles! Highly recommended

Nice, soft. I love it

I Absolutely love this tshirt I bought for a birthday present I'm sure they are going to be so excited to wear it.

My Favorite Player Calls Me Grandma - Personalized T-Shirt, Gift For Sport Mom/ Sport Grandma, Sport Fan Gift

can't wait for my kid's game

Grandkid loved their name on it. Was surprised and loved that I got this to show my support

love

The T-shirt was awesome! Even better than we expected. It was perfect!! Thank you so much!! ❤️

Great quality. True to size.

Overall great tshirt. Would recommend. My mom loved this for a gift!

Great item. High quality. Shipped quickly.

I love this shirt I wear it every week for my grandsons games and it’s still in great shape.

Good quality!

Love this shirt, and my grandson does too! It's a great shirt supporting my grandson!!

This looks absolute amazing! 🤩 I graduate in two weeks and I'm so excited for people to see my cap!

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