FAQs

Depending on the types of products, the processing time may vary. For more details, please check it here

You can track your order shipping status Here.

You can either track your order information with your email + the full name under the order or the tracking number of the order. Please note that tracking information will only show up once the order is shipped out. If it hadn't been shipped yet, the page will likely be blank. But no worries, your order will be on its way soon! If no new updates are shown after a while, you are encouraged to contact our Support team by hitting the Help button at the bottom right corner or via email at support@customizeaf.com.

Tracking usually shows its first update within 24–72 hours after your order ships. If it still isn't updating after 3 business days, email support@customizeaf.com with your order number and we'll check it for you.

We only offer standard shipping service at the moment which should be aligned with our shipping policy. Please find more about our shipping info here

At this time of the year, tracking links will take longer than usual to update. This doesn’t mean that your order is lost, but that it’s still being processed by USPS — the overload of shipments means they are slower to register and ship your orders. Please allow them some more time to deliver your package.

Please check with other members of your family and neighbors to see if one of them could have received it and put it in your house.

You may also contact your local Post Office, put them on notice and let them know that your package was never delivered providing them with the tracking number.  

This has to be done by you at the delivery address and they will start a Postal Investigation as Postal theft is a Federal Crime and they do investigate your claim.

Send photos of the product and shipping label to support for resolution.

If a replacement is confirmed by our agents to be in the making, please rest assured that the production time should be the same as the original item. If it's been a while and you still haven't received the reprint, kindly Contact us here.

All items at Customizeaf are made after customers place orders so we cannot accept returns when the customers suddenly have a change of mind upon receipt. Customizeaf, however, does stand behind our products and will offer reprints if the products are indeed defective, wrong, or damaged. You only need to lodge a ticket with well-focused photos of the product(s) and we will review the claim immediately.

Preview images may slightly differ from the real products due to the file rendering process and the light of your monitor's display, thus, we sincerely ask for your understanding in case of minimal difference. Meanwhile, if you think the difference is unacceptable, please don't hesitate to Contact Us, and bring your concerns to our attention. And please don't forget to submit a photo of the product(s) as well.

You will have within 5 hours after placing an order to cancel or modify your order.

After this timeframe, the order is locked for processing and no information including product or shipping address details can be modified/canceled.

Please contact us at support@customizeaf.com. We’ll confirm once the modification or cancellation has been made.

The billing address cannot be changed once the order is put in. Please rest assured that as long as the shipping address is correct, the order will be delivered to you.

If your concerns are related to the quality of our products, we offer refunds within 30 days from the invoice date.

It takes approximately 5-7 business days to process the credit refund to your original payment method after it has been received and after an inspection period of up to 3 days from the date of receipt by CUSTOMIZEAF

• If your request for a refund is after 30 days of delivery tracking
• The problems are caused by giving the wrong shipping address, putting the wrong custom information such as custom name, hair color, or the size you ordered is not fitted.
• Orders that match the exact information and items as originally placed.

There's no need to return the items to us, as we value your time and resources. Simply provide us with detailed information and photos of the received items so that we can address your concerns effectively.

All CUSTOMIZEAF products are custom-printed. If you wish to exchange an item for a different size or design, kindly assist us in covering the resend fee. The specific resend fee depends on the product(s) you have purchased.

Contact our support team at support@customizeaf.com for assistance.

Check the validity and terms of the discount code. If valid and still not applied, contact our support team.

No, only one discount code can be applied per order.

Check your spam/junk folder and ensure you provided the correct email address. If issues persist, contact support.

Customizeaf products are manufactured and shipped out from different fulfillment centers in the US, Viet Nam, Canada, and the UK.

Select your desired style.

Click "Add To Cart".

Follow the prompts to complete your purchase.

Double-check your customizations.

Yes, notify us within 5 hours of placing your order with your order number and desired changes.

We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, ...

We use SSL technology to encrypt your credit card information, ensuring it is only used for the transaction and not stored.

We use SSL technology to encrypt your credit card information, ensuring it is only used for the transaction and not stored.

Just after your order has been successfully placed.