Refund policy

Return & Refund Policy

Last updated: August 6, 2026

We want you to be happy with your CustomizeAF order. Because our products are personalized and made to order, we do not accept returns or exchanges for change of mind, incorrect selections, or customer-submitted customization errors. This does not affect any rights you may have under applicable law.

Items Eligible for a Replacement or Refund

Please contact us within 30 days of delivery if your order:

• Arrives damaged or defective;
• Contains the wrong product, design, or size due to an error by CustomizeAF; or
• Has a significant printing or production defect.

After reviewing your request, we will provide an appropriate resolution, which may include a free replacement or a refund to your original payment method. Please do not return an item unless our support team provides return instructions.

Items Not Eligible

We generally cannot provide a replacement, return, or refund for:

• Misspelled names, incorrect dates, low-resolution photos, or other errors in information submitted or approved by the customer;
• An incorrect size, color, product, or design selected by the customer;
• Change of mind after production has begun;
• Minor differences in color or placement caused by screen settings, material characteristics, or normal production tolerances;
• Normal wear and tear, misuse, or damage after delivery; or
• Claims submitted more than 30 days after delivery, unless otherwise required by law.

How to Request Help

Email support@customizeaf.com and include:

• Your order number;
• A brief description of the issue;
• Clear photos or video showing the full item and the problem; and
• A photo with a ruler or measuring tape if the issue concerns size or placement.

Providing complete information helps us review your request more quickly.

Order Changes and Cancellations

We begin processing made-to-order items shortly after an order is placed. Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee changes or cancellations after production has begun. If CustomizeAF cancels an order or cannot fulfill it, we will issue a full refund.

Shipping Address and Delivery Changes

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delivery issues caused by an incorrect address submitted at checkout or by a customer-requested carrier reroute. If an order is returned as undeliverable, please contact us; additional shipping charges may apply.

Refund Processing

Approved refunds are issued to the original payment method. Processing time after a refund is issued depends on your bank or payment provider. Original shipping charges are refunded only when the issue was caused by CustomizeAF or when required by applicable law.

Contact Us

Questions about this policy or your order? Contact us at support@customizeaf.com.