Shipping and Delivery

 At CustomizeAF™, we pride ourselves on offering items that are specially made-to-order. This ensures that when you place an order with us, each item is printed individually with the utmost attention to quality, just for you!

Our global collaboration with various artists and manufacturers allows us to provide these uniquely crafted items. This diverse range of partnerships is what enables us to offer such remarkable prices on our products.

Given our global network, the delivery times may vary. Please bear with us, as this is a part of our commitment to work with a diverse range of artists and suppliers.

We utilize a variety of shipping carriers including, but not limited to, USPS, DHL, EMS, and Local Postal Services to ensure that your order reaches you in a timely manner.

Orders are processed when the payment is accepted.

SHIPPING & DELIVERY

We process orders Monday to Friday. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

Because we use different processes to print on different items, your products in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. But rest assured that regardless of the location of our factories, you will always get exactly what you order with the best quality. 

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

Order Tracking:

An email with the tracking number will be sent to you as soon as your order is shipped. Please allow 2-5 business days for the carrier to scan your package into their system.

If your tracking number isn't getting any updates within the standard time frame above, please contact our customer support. We will help you locate your order.

We have 2 options in shipping method:

  • Domestic Standard Shipping: cheaper cost but if the goods are lost when shipped, we will not refund you, if the goods you receive are defective, broken, ... but cause not by you, we will send you a replacement product or refund you ( if you want the refund, you need send the package back).
  • Shipping Plus Insurance (Recommended - Guarantees that your package is insured against loss or missing contents): when your goods have any errors due to shipping, we will immediately send you another product or refund you without asking for anything

 

Shipping & Handling (Business Days) depends on the types of products our factory produces, sizes and materials. As follows:

 

 

PRODUCT

PRODUCTION TIME

(Business Days)

EXPECTED SHIPPING TIME

(Business Days) 

US Rest of the world
2D Apparels: T-shirt, Hoodie, Sweatshirt, … 1-3 5-7 10-15

Flag, Ceramic Mug, Camping Mug, Canvas, Poster,...

1-3
5-7 10-15

All-over-print Apparels, Blanket,...

3-5 10-15 15-20
Metal Sign, Wooden sign, Doormat, Memorial Slates, Ornaments..
2-4
7-12 15-20

 

Please note:

  1. The above time frame is only applied for orders with standard shipping methods. We do not offer expedited shipping at this time.
  2. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
  3. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
  4. For order including Canvas: will be shipped separately each with tracking number to ensure safe delivery. Free shipping policies are not applied.
  5. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
  6. For US Non-Contiguous States (Alaska, Hawaii), US Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands) and US Armed Forces States (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific), The shipping time may take longer, carrier delays incur an additional 5-10 business days to normal delivery times.

    We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

 

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse)

- Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Customize AF and if you have any questions, please don't hesitate to contact us via support@customizeaf.com.

Based on 2755 reviews
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Fur dad shirt

Mine came today. So great and good quality t-shirt. So excited 🤩🤩

Great product and fast shipping!

A loving memorial to my nephew, beautifully done, fast shipping, packaged with love, highly recommend!!

It's beautiful! I love it! Great quality! Highly recommend!

I sent this to my cousin. She was very pleased with it.

Love it!

It arrived in the time frame stated. It is beautiful, very nice. We are very Happy with this item.

A very sentimental piece

Very pleased with this order.
I ordered the heart shape with photo.
It’s beautiful

Excellent product, arrived in time for me to gift it when it was supposed to

It’s just as expected. Great quality. Made for a wonderful dog dad Father’s Day gift.

Great gift for Pet dad!

This came shipped in a very sturdy box. Arrived in a timely manner. So cute & well done! He loves it & so did everyone who saw it! Great piece!

I got a discount

Thanks for your offer, we got it with a reasonable discount code

Thank you for shipping the cup so fast.

I was eagerly waiting for this product, luckily it arrived faster than expected, lovely product in pink which I love

My mother loved the coffee cup.

Very nice my mom in love with it mothers 🥰. 2024 is now special for her it came fast but a day late for mothers days

So cute and everyone loves it

Great ideas, quality products, details down to every character

This was purchased as a gift and it came out beautiful!

My mom loved her gift. It's in her garden and we will have a wonderful memory of our buddy forever. Thank you!

Awesome product, fast shipping, great quality

So so cute. She said she couldn’t wait to use it for her coffee the next day.

Amazing quality, great product, faster than expected delivery - thank you!

Perfection. Ordered this as a Mother’s Day gift and could not be happier. Definitely gonna order another one for myself at some stage

I loved it and it came quickly

This was a great customized gift that my wife loved!

Love it.

Forgot something in my initial order, sent a quick message and they were able to help!

So beautiful, I love my new favorite morning mug

I got this gift for my wife from our two daughters. She absolutely loved it. The seller was easy to work with and was able to help with any questions.

Was as described , pretty item.

Got this for my mom for Mother’s Day! She loved it!!

beautiful mug, a perfect gift for mother’s day!

This mug was the perfect Mother’s Day gift for my grandma! She loved it! The quality of the mug is great and it’s very sweet. Everything was spelled correctly and the design was as advertised. Would absolutely purchase again!

Great product. I would order again.

My sister LOVED the cup. I will definitely be ordering another one. I am very pleased with my purchase.

Came out great and quick service Loved it!!

This mug is absolutely purrfect for my boyfriend’s Father’s Day gift!! Looks adorable and arrived super- fast!! Will definitely buy from this shop again!!

Very satisfied my mom loved it! Would recommend.

I messed up the description the first time but the poster worked with me (with patience) until we got it right!

Great design!

Beautiful gift. Love it! Seller kept me informed on production & shipping.

Great, thoughtful Mother's Day gift!

Beautiful gift. Love it! Seller kept me informed on production & shipping.