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Shipping and Delivery

 


 At CustomizeAF™, we pride ourselves on offering items that are specially made-to-order. This ensures that when you place an order with us, each item is printed individually with the utmost attention to quality, just for you!

Our global collaboration with various artists and manufacturers allows us to provide these uniquely crafted items. This diverse range of partnerships is what enables us to offer such remarkable prices on our products.

Given our global network, the delivery times may vary. Please bear with us, as this is a part of our commitment to work with a diverse range of artists and suppliers.

We utilize a variety of shipping carriers including, but not limited to, USPS, DHL, EMS, and Local Postal Services to ensure that your order reaches you in a timely manner.

Orders are processed when the payment is accepted.

SHIPPING & DELIVERY

We process orders Monday to Friday. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

Because we use different processes to print on different items, your products in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. But rest assured that regardless of the location of our factories, you will always get exactly what you order with the best quality. 

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

Order Tracking:

An email with the tracking number will be sent to you as soon as your order is shipped. Please allow 2-5 business days for the carrier to scan your package into their system.

If your tracking number isn't getting any updates within the standard time frame above, please contact our customer support. We will help you locate your order.

We have 2 options in shipping method:

  • Domestic Standard Shipping: cheaper cost but if the goods are lost when shipped, we will not refund you, if the goods you receive are defective, broken, ... but cause not by you, we will send you a replacement product or refund you ( if you want the refund, you need send the package back).
  • Shipping Plus Insurance (Recommended - Guarantees that your package is insured against loss or missing contents): when your goods have any errors due to shipping, we will immediately send you another product or refund you without asking for anything

 

Shipping & Handling (Business Days) depends on the types of products our factory produces, sizes and materials. As follows:

 

 

PRODUCT

PRODUCTION TIME

(Business Days)

EXPECTED SHIPPING TIME


(Business Days) 

US Rest of the world
2D Apparels: T-shirt, Hoodie, Sweatshirt, … 1-3 5-7 10-15

Flag, Ceramic Mug, Camping Mug, Canvas, Poster,...

1-3
5-7 10-15

All-over-print Apparels, Blanket, Rug, Acrylic items, ...

3-5 10-15 15-20
Metal Sign, Wooden sign, Doormat, Memorial Slates, Decals, Ornaments, ..
2-4
7-12 15-20

 

Please note:

  1. The above time frame is only applied for orders with standard shipping methods. We do not offer expedited shipping at this time.
  2. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
  3. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
  4. For order including Canvas: will be shipped separately each with tracking number to ensure safe delivery. Free shipping policies are not applied.
  5. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
  6. For US Non-Contiguous States (Alaska, Hawaii), US Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands) and US Armed Forces States (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific), The shipping time may take longer, carrier delays incur an additional 5-10 business days to normal delivery times.

    We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

 

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse)

- Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Customize AF and if you have any questions, please don't hesitate to contact us via support@customizeaf.com.


Based on 4175 reviews
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Welcome to Christmas at...

I received mine n I absolutely love it. Great quality materials you use. Everybody loves it. I highly recommend you to order yours.

Great product!!

Just love this sweatshirt!! My Grandson loved it too!! Anyone that sees it asks where Igot it!!

Amazing! I'm so happy! It is exactly how I wanted it

Amazing! I'm so happy! It is exactly how I wanted it. Will be ordering more.

10/10

Got this tumbler for my husband and it’s become his go-to every morning. The personalization with his name and number made it extra special. He’s already showing it off to his teammates!

love it !

This personalized football tumbler was a touchdown! Great size, sturdy, and the custom name and number made it look like real team gear. Will definitely order again for the holidays

10/10

This ornament made our baby announcement so special! Everyone asked where we got it from. The print is clear and the design is beautiful — definitely something we’ll treasure for years to come.

Absolutely adorable!

I ordered this to announce our pregnancy to our parents, and they all cried! The ornament looks even better in person — soft colors, perfect size, and great quality. Such a beautiful keepsake for our growing family.

love it !

Beautiful little ornament — great quality ceramic and the design is adorable. My wife loved it when I gave it to her. Great customer service, too.

Great quality & fast shipping

Can’t get over how good this looks on our tree 😍 Great quality and so fun to personalize!

My boys were thrilled!

I bought two of these for my twin boys, and they couldn’t stop smiling when they saw them. It’s such a fun way to remember their football season. The ornament feels heavy and high-quality, not flimsy at all. Highly recommend!

So Cute & Meaningful!

I got this for my son’s Christmas tree, and he absolutely loves it! The details on the jersey and helmet are amazing, and the personalization made it extra special. A must-have for any young athlete! 🏈🎄

This is absolutely beautiful for my pet. The picture came out beautiful as well. It is high quality and shipped quickly. Customer service was excellent.

Perfect for our grandson's senior night football game. These were perfect for our grandson's senior night football game

LOVE this product! Came fast and it’s

LOVE this product! Came fast and it’s perfect

Love this shirt!

Love this shirt! I feel like it ran a little big but overall it is the cutest!!!!!

best Decision

The fabric is perfect. The design is perfect… everything about this shirt was perfect! I had never heard of this company so I was skeptical but turns out it was a great decision to give them a chance!

Quality item. Awesome customer service and the product was beyond my satisfaction🥰

I absolutely love how this turned out! The pictures came out beautifully and the shirt is made from a really good quality and comfortable material. My boyfriend will be very happy with his gift, it will be hard for me to wait a few more days because I’m so excited. Thank you for getting this out quickly! It arrived with plenty of time to spare for when I need it which took away all the stress and worries.

As described. Good quality. Recipient loved it.

Perfect! I wear a medium and was concerned it may be too small

Perfect! I wear a medium and was concerned it may be too small. It fit perfectly but since it’s a T I don’t mind wearing a larger size. Everything was exactly as pictured!

Love this and turned out exactly how I wanted and get compliments on it all the time!

Absolutely love it!! Can’t wait to wear it to all the senior activities