At CustomizeAF™, we understand that sometimes, plans can change and you may need to modify or cancel your order. If you do, we are here to help you. To make a modification or cancellation, simply send us an email to support@customizeaf.com or fill out the Modify or Cancel Form, provide your order number and the change you would like to make. We will confirm the change or cancellation once it has been processed.
You have 12 hours from placing your order to make changes or cancellations. After that time, your order is locked for processing and no changes can be made.
If you request a modification to your order, we will make every effort to adjust the order according to the new information provided. However, if you do not provide any further information for the change within 48 hours of the request, we'll have to close that case and the order will still be processed according to the information previously placed.
We recommend that you double-check all order information before submitting the order to ensure that it is correct and complete.
Additionally, please be aware that making changes to your order may cause a delay in the delivery time, especially during the holiday season. Our team will work to ensure the change is made with the manufacturer, but this may take longer than usual.
By placing an order, you are accepting all terms and conditions mentioned above. If you have any questions or concerns, please do not hesitate to contact us at support@customizeaf.com.
