Refund policy

We truly value your satisfaction with your purchase and want to ensure that you are completely happy! If there’s anything you are not pleased with, please contact us at support@customizeaf.com, and we will be more than happy to address your concerns.

Please note: By confirming your purchase, you agree to all of our terms and conditions.

Replacement or Return Policy

Due to the nature of our custom-printed products, returns and exchanges are not accepted. However, if you receive a damaged or incorrect item within 30 days of delivery, we will send a replacement or issue a full refund. This includes:

• Damaged products
• Blurred or incorrect print quality
• Incorrect design or size

For personalized products, we cannot compensate for poor-quality photos or incorrect spelling. Please review the example in the custom box before ordering to ensure the final product is correct.

Note: Our products are made-to-order and may have color variations from the advertised images due to lighting or monitor display. A 20% difference is acceptable.

To start the complaint process, please contact our Customer Support team with the following information:

• Order number
• Video or photo of the faulty product
• If the issue is a printing error, please include photos of the error
• If the issue is a size or placement error, please include photos with a measuring tape or ruler
• Delivery address
• Contact telephone number

Partial refunds may be granted in the following situations:

• Item is not in its original condition and parts are missing or damaged due to customer error
• Item is returned more than 30 days after delivery
• For minor defects, we will offer partial refund depending on the condition of the product received

INCORRECT ADDRESS

If an order is shipped to the wrong address due to customer error, we're not responsible for delivery to the wrong address or returned items (which will be destroyed).

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Note: Replacements for these cases will not be free of charge. Please double-check your shipping address before ordering.

Complaint Process
To start the complaint process, please contact our Customer Support team with the following information:

 • Order number
 • Video or photo of the faulty product
 • If the issue is a printing error, please include photos of the error
 • If the issue is a size or placement error, please include photos with a measuring tape or ruler
 • Delivery address
 • Contact telephone number

Partial refunds may be granted in the following situations:
 • Item is not in its original condition and parts are missing or damaged due to customer error
 • Item is returned more than 30 days after delivery
 • For minor defects, we will offer a partial refund depending on the condition of the product received

Incorrect Address
If an order is shipped to the wrong address due to customer error, we are not responsible for delivery to the wrong address or returned items (which will be destroyed).
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Note: Replacements for these cases will not be free of charge. Please double-check your shipping address before ordering.