Shipping and Delivery

 At CustomizeAF™, we pride ourselves on offering items that are specially made-to-order. This ensures that when you place an order with us, each item is printed individually with the utmost attention to quality, just for you!

Our global collaboration with various artists and manufacturers allows us to provide these uniquely crafted items. This diverse range of partnerships is what enables us to offer such remarkable prices on our products.

Given our global network, the delivery times may vary. Please bear with us, as this is a part of our commitment to work with a diverse range of artists and suppliers.

We utilize a variety of shipping carriers including, but not limited to, USPS, DHL, EMS, and Local Postal Services to ensure that your order reaches you in a timely manner.

Orders are processed when the payment is accepted.

SHIPPING & DELIVERY

We process orders Monday to Friday. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

Because we use different processes to print on different items, your products in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. But rest assured that regardless of the location of our factories, you will always get exactly what you order with the best quality. 

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

Order Tracking:

An email with the tracking number will be sent to you as soon as your order is shipped. Please allow 2-5 business days for the carrier to scan your package into their system.

If your tracking number isn't getting any updates within the standard time frame above, please contact our customer support. We will help you locate your order.

We have 2 options in shipping method:

  • Domestic Standard Shipping: cheaper cost but if the goods are lost when shipped, we will not refund you, if the goods you receive are defective, broken, ... but cause not by you, we will send you a replacement product or refund you ( if you want the refund, you need send the package back).
  • Shipping Plus Insurance (Recommended - Guarantees that your package is insured against loss or missing contents): when your goods have any errors due to shipping, we will immediately send you another product or refund you without asking for anything

 

Shipping & Handling (Business Days) depends on the types of products our factory produces, sizes and materials. As follows:

 

 

PRODUCT

PRODUCTION TIME

(Business Days)

EXPECTED SHIPPING TIME

(Business Days) 

US Rest of the world
2D Apparels: T-shirt, Hoodie, Sweatshirt, … 1-3 5-7 10-15

Flag, Ceramic Mug, Camping Mug, Canvas, Poster,...

1-3
5-7 10-15

All-over-print Apparels, Blanket,...

3-5 10-15 15-20
Metal Sign, Wooden sign, Doormat, Memorial Slates, Ornaments..
2-4
7-12 15-20

 

Please note:

  1. The above time frame is only applied for orders with standard shipping methods. We do not offer expedited shipping at this time.
  2. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
  3. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
  4. For order including Canvas: will be shipped separately each with tracking number to ensure safe delivery. Free shipping policies are not applied.
  5. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
  6. For US Non-Contiguous States (Alaska, Hawaii), US Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands) and US Armed Forces States (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific), The shipping time may take longer, carrier delays incur an additional 5-10 business days to normal delivery times.

    We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

 

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse)

- Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Customize AF and if you have any questions, please don't hesitate to contact us via support@customizeaf.com.

Based on 3120 reviews
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Exactly as described. Customer service was great.

The signed turned out great and exactly as advertised

love xx

Great product. Arrived in a timely manner. I absolutely love it!

love it

Bought this as a gift for my wife and she absolutely love it. It looks well made and the image looks great not blurry at all. Would buy again from here.

Exactly what I was looking for. Thank you xx

beautiful light brought to go in my memorial garden for my Mom

Love it! Excited by my purchase.

So happy with the quality! Clear print and bright... eye catching. Thanks!

So stinking cute!

I just love it! Better than expected.

Nana’s fan shirt

Cute and I’m pleased with it, other than I would have preferred a V-neck tee. It got lots of attention and appreciation at the game!

Sooooo in love

It’s pure perfection! You will not regret it. The usps said delivered but it came the next day. USPS is weird

Perfect!

It was exactly as ordered, arrived fast, colors bright, and has not faded! Perfect!

Great purchase! Thank you!

Sooo cute! Great quality! Recipient loved it. Super fast shipping and excellent communication. Received in time for birthday party - would shop again for sure!

love my sign

The sign looks great and is great quality!! Looks good in the yard.

Pet Political, Vote For My Pet - Personalized Yard Sign, Funny Election Sign

I love my sign and my dogs also. It makes a fun statement!

Awesome design.

This sign couldn’t be any cuter!!!!!!! Love it!! Customer service was fantastic, shipping was fast and the sign is beautiful.

Good quality!

Shipping is fast ! Thank you ! Thank you for the great sign

love

Very happy with the quality of this yard sign. Colors are very vibrant and the neighbors are complimenting me on this sign

Thank you for the great sign

So pleased with this adorable sign. Our neighbors loved it!🩷

Arrived quickly and as described

Great looking sign, I had a few questions before ordering and the seller was always very quick to reply to them. Highly recommended!

Love it definitely will buy more

Love the sign. Great quality item. Exactly as pictured.

love

Seller was quick to respond and help me pick which picture would work out best. Shipped and arrived very quickly. Very high quality. Thank you.

Cute and easy to customize

The quality is nice. It was easy to customize and the pictures were clear. Got it for my mother in law and she loved it. I was impressed

love it ! thank you

his is the 4th item I’ve had made from this store and have never been disappointed. This was a beautiful gift for a friend who recently lost her grandmother

Great items! Love it

I bought this as a gift and it turned out really nice, and a lot of people complimented it. It was delivered quickly. I will be ordering from them again soon.

Tigger for president

My shirt came out amazing. I get asked often “ where did you get that?” Will be ordering again.

Love it! Plan to order another one for my 2nd dog. Cute good quality