Shipping and Delivery

 At CustomizeAF™, we pride ourselves on offering items that are specially made-to-order. This ensures that when you place an order with us, each item is printed individually with the utmost attention to quality, just for you!

Our global collaboration with various artists and manufacturers allows us to provide these uniquely crafted items. This diverse range of partnerships is what enables us to offer such remarkable prices on our products.

Given our global network, the delivery times may vary. Please bear with us, as this is a part of our commitment to work with a diverse range of artists and suppliers.

We utilize a variety of shipping carriers including, but not limited to, USPS, DHL, EMS, and Local Postal Services to ensure that your order reaches you in a timely manner.

Orders are processed when the payment is accepted.

SHIPPING & DELIVERY

We process orders Monday to Friday. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

Because we use different processes to print on different items, your products in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. But rest assured that regardless of the location of our factories, you will always get exactly what you order with the best quality. 

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

Order Tracking:

An email with the tracking number will be sent to you as soon as your order is shipped. Please allow 2-5 business days for the carrier to scan your package into their system.

If your tracking number isn't getting any updates within the standard time frame above, please contact our customer support. We will help you locate your order.

We have 2 options in shipping method:

  • Domestic Standard Shipping: cheaper cost but if the goods are lost when shipped, we will not refund you, if the goods you receive are defective, broken, ... but cause not by you, we will send you a replacement product or refund you ( if you want the refund, you need send the package back).
  • Shipping Plus Insurance (Recommended - Guarantees that your package is insured against loss or missing contents): when your goods have any errors due to shipping, we will immediately send you another product or refund you without asking for anything

 

Shipping & Handling (Business Days) depends on the types of products our factory produces, sizes and materials. As follows:

 

 

PRODUCT

PRODUCTION TIME

(Business Days)

EXPECTED SHIPPING TIME

(Business Days) 

US Rest of the world
2D Apparels: T-shirt, Hoodie, Sweatshirt, … 1-3 5-7 10-15

Flag, Ceramic Mug, Camping Mug, Canvas, Poster,...

1-3
5-7 10-15

All-over-print Apparels, Blanket,...

3-5 10-15 15-20
Metal Sign, Wooden sign, Doormat, Memorial Slates, Ornaments..
2-4
7-12 15-20

 

Please note:

  1. The above time frame is only applied for orders with standard shipping methods. We do not offer expedited shipping at this time.
  2. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
  3. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
  4. For order including Canvas: will be shipped separately each with tracking number to ensure safe delivery. Free shipping policies are not applied.
  5. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
  6. For US Non-Contiguous States (Alaska, Hawaii), US Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands) and US Armed Forces States (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific), The shipping time may take longer, carrier delays incur an additional 5-10 business days to normal delivery times.

    We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

 

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse)

- Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Customize AF and if you have any questions, please don't hesitate to contact us via support@customizeaf.com.

Based on 3334 reviews
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great!

My sign is beautiful for my St. Patrick’s Day decor & my Irish heritage! Highly recommend this shop!

love it

Very cool sign. Quite happy with purchase. Love this! It arrived even faster than expected and is just lovely. Very well done.

Norm

I loved it. Everyone who sees it smiles and laughs.

beautiful ornament

I love it. This ornament is so cute and is exactly as described! It was a gift for a friend and her family, and they loved it!!! Highly recommend!!!

great!

My grandson loved the ornament. He will be able to remember his high school football years

love it !

Super cute and I love it. Shipped on time. Great customer service making sure everything was right.

Long delivery-But I love the product

I ordered two of these for my son’s. It took about three weeks to receive them which was longer than I anticipated, but the customer service responded to me when I asked, and I love the quality of the ornaments.

love it !

I bought these ornaments for a friend that recently lost her pet. It was perfect. Turned out very nice, thank you!

Great shirt

I love my shirt that I ordered. I adopted Ziva 4 months ago and she sure fits the saying. Charlie always did too

Perfect keepsake ornament! Highly recommend!

The ornament arrived in a timely manner and looked better than the picture. Thank you.

great!

Great Christmas gifts! People will love! I bought 3 and I am really satisfied with them.

love it !

Cute new yard flag, have received lots of compliments.

Very cute and a great welcome sign for the holidays.

Love this for a cute outdoor decor!

Memorial Military Flag - Personalized Acrylic Ornament

Love it. My friend who is a veteran will love it for his tree..I would recommend!

love it !

Arrived on time & super cute! Flag is so adorable. Looks great by front door. Just beautiful

Beautiful personalized flag for my garden

I am so very pleased with my purchase and I would highly recommend this shop

Great, just as described!

I think this is such a special ornament - very meaningful. Thank you.

Perfect flag for Christmas. The artwork is beautiful.

Fantastic purchase! I highly recommend if you want to personalize your door entrance!

cute ornament

Wonderful gift for my grandson. Personalization is perfect!

Not my flag

I did order a flag it is very cute, it had all 3 of my dogs on it and my friends and family love it.

so great thank you

This is my first flag I have bought and I love it!!! Looks like my pups and can’t wait to display it for the holidays!

nice ornament

I was really impressed with the quality of this ornament. It looks and feels great!

5 star seller, highly recommend!

Bought 2 items. Lovely ornament! I'm extremely pleased.

I will buy again

The material is really comfortable! The personalization feature was also great. Thank you.