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Shipping and Delivery

 At CustomizeAF™, we pride ourselves on offering items that are specially made-to-order. This ensures that when you place an order with us, each item is printed individually with the utmost attention to quality, just for you!

Our global collaboration with various artists and manufacturers allows us to provide these uniquely crafted items. This diverse range of partnerships is what enables us to offer such remarkable prices on our products.

Given our global network, the delivery times may vary. Please bear with us, as this is a part of our commitment to work with a diverse range of artists and suppliers.

We utilize a variety of shipping carriers including, but not limited to, USPS, DHL, EMS, and Local Postal Services to ensure that your order reaches you in a timely manner.

Orders are processed when the payment is accepted.

SHIPPING & DELIVERY

We process orders Monday to Friday. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

Because we use different processes to print on different items, your products in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. But rest assured that regardless of the location of our factories, you will always get exactly what you order with the best quality. 

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

Order Tracking:

An email with the tracking number will be sent to you as soon as your order is shipped. Please allow 2-5 business days for the carrier to scan your package into their system.

If your tracking number isn't getting any updates within the standard time frame above, please contact our customer support. We will help you locate your order.

We have 2 options in shipping method:

  • Domestic Standard Shipping: cheaper cost but if the goods are lost when shipped, we will not refund you, if the goods you receive are defective, broken, ... but cause not by you, we will send you a replacement product or refund you ( if you want the refund, you need send the package back).
  • Shipping Plus Insurance (Recommended - Guarantees that your package is insured against loss or missing contents): when your goods have any errors due to shipping, we will immediately send you another product or refund you without asking for anything

 

Shipping & Handling (Business Days) depends on the types of products our factory produces, sizes and materials. As follows:

 

 

PRODUCT

PRODUCTION TIME

(Business Days)

EXPECTED SHIPPING TIME

(Business Days) 

US Rest of the world
2D Apparels: T-shirt, Hoodie, Sweatshirt, … 1-3 5-7 10-15

Flag, Ceramic Mug, Camping Mug, Canvas, Poster,...

1-3
5-7 10-15

All-over-print Apparels, Blanket,...

3-5 10-15 15-20
Metal Sign, Wooden sign, Doormat, Memorial Slates, Ornaments..
2-4
7-12 15-20

 

Please note:

  1. The above time frame is only applied for orders with standard shipping methods. We do not offer expedited shipping at this time.
  2. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
  3. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
  4. For order including Canvas: will be shipped separately each with tracking number to ensure safe delivery. Free shipping policies are not applied.
  5. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
  6. For US Non-Contiguous States (Alaska, Hawaii), US Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands) and US Armed Forces States (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific), The shipping time may take longer, carrier delays incur an additional 5-10 business days to normal delivery times.

    We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

 

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse)

- Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Customize AF and if you have any questions, please don't hesitate to contact us via support@customizeaf.com.

Based on 2663 reviews
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Missing my Billy.....

I love it and put in front of Bill's stone at cemetery. Thank you!

Great Products!

We ordered two of these as Christmas presents for our out-of-state family and they arrived within a reasonable time frame, just as expected, and turned out great. Great quality. Very happy families. Thank you!!

I’m in love!

I got this with the hanging memorial for a garden. I have this either on or around my rear view mirror. It’s pretty and honors him so greatly, the picture turned out perfect. Love it.

Truly a beautiful way to remember loved ones

I got three of these, one for me, and two for a long time friend of mine’s mother and sister. He died on Christmas Day in 2022. Was only 31. Seeing this done and in my hands brought tears to my eyes. It’s beautiful.

Love the product I just received

The product is extremely beautiful, your idea is wonderful, it is like a healing medicine for those who have lost their loved ones, from now on my grandfather will continue to accompany us in our house like never before ever leave

Just received mine, 5 star rating for this product

Awesome, they are beyond my imagination at this price, really good quality and beautiful. We will buy many more to give to relatives

Love of my Son

The flag is really beautiful and I would purchase again at a later date for another loved one

Good product quality, attentive customer service

We have had a perfect experience with this store, beautiful quality products, will continue to support

Thank you for bringing happiness to our family

What a humane idea, we love the product, perfect quality, no criticism

Love mine

I just received the solar light, it is so exquisite, the consulting team enthusiastically supported me with ordering, and delivered quickly and effectively. I will use the solar lights in my back garden and will buy a few more from this store.

Looks amazing, good quality

The sign exceeded my expectations. It is very well made and was customized perfectly.

love it.

It arrived yesterday during a snow storm. Just what our window needed to get us pumped for upcoming rv season in Ohio.

Love it

More beautiful than expected. Very good quality, the photo was perfect and the letters were beautiful. I loved it

Received mine, truly beautiful

I was a bit hesitant to buy because this product was quite cheap, fearing it wouldn't be of good quality, but we were completely surprised by the product's quality and its beauty.

Christmas Camping Decoration

I bought 2 personal camping ornament. One was for our tree and one for a friend. I was very happy with both ornaments. The personalization was correct for both and they were the perfect size for a Christmas tree. I would purchase items from this store again.

Christmas Ornament

I absolutely loved them. They turned out to what I was expecting I wasn’t sure having to fit the photo on top of the stocking but it worked out great and easy to do.👍I highly recommend this to anyone interested in a great gift for someone.

So Cute!

We absolutely love our little Family ornament. Priced perfectly and very cute!.our friends love it and want to know where we got it.
I would recommend for a gift or even for your own time piece.

Found what I needed

Your creativity goes a long way in appeasing the loss of pet lovers like me, great product sabr, we left it in the backyard where my pet used to stay.

Grandparents loved it

Turned out great and arrived right on time. Get the 2 layer - it’s worth it and makes it stand out more. Great gift for the mountain lovers in your life

Super cute

neat little personalized ornament with travel trailer, 2 people & 2 pups turned out great.
I know dogs are tough but might suggest sort by color, ear shape & coat length then size so that my tiny terrier isn't larger than my cattle dog on my next order (& there will be a next order) Highly recommend

Christmas Ornament

I purchased this as a gift for a friend. She travels from Canada to Florida and I wanted her to know that she was thought of. She loved the gift and put it beside her miniature tree. Lee thought the details were down to the tee.

Cheap and high quality products, satisfied with the purchase

We have just received the purchase order, there is nothing to criticize about the quality and perfection of the products you bring, I have ordered a few more to give to family members.

Personalized sign

Sign is well made and as pictured. Made a great gift. Just allow for possibly three week delivery time👍👍

Ornament

It came out really cute. It was a gift for Christmas and they loved it

Perfection

Got the camping couples ornament to go on our little camping tree and it was the most perfect ornament!