Shipping and Delivery

 At CustomizeAF™, we pride ourselves on offering items that are specially made-to-order. This ensures that when you place an order with us, each item is printed individually with the utmost attention to quality, just for you!

Our global collaboration with various artists and manufacturers allows us to provide these uniquely crafted items. This diverse range of partnerships is what enables us to offer such remarkable prices on our products.

Given our global network, the delivery times may vary. Please bear with us, as this is a part of our commitment to work with a diverse range of artists and suppliers.

We utilize a variety of shipping carriers including, but not limited to, USPS, DHL, EMS, and Local Postal Services to ensure that your order reaches you in a timely manner.

Orders are processed when the payment is accepted.

SHIPPING & DELIVERY

We process orders Monday to Friday. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

Because we use different processes to print on different items, your products in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. But rest assured that regardless of the location of our factories, you will always get exactly what you order with the best quality. 

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

Order Tracking:

An email with the tracking number will be sent to you as soon as your order is shipped. Please allow 2-5 business days for the carrier to scan your package into their system.

If your tracking number isn't getting any updates within the standard time frame above, please contact our customer support. We will help you locate your order.

We have 2 options in shipping method:

  • Domestic Standard Shipping: cheaper cost but if the goods are lost when shipped, we will not refund you, if the goods you receive are defective, broken, ... but cause not by you, we will send you a replacement product or refund you ( if you want the refund, you need send the package back).
  • Shipping Plus Insurance (Recommended - Guarantees that your package is insured against loss or missing contents): when your goods have any errors due to shipping, we will immediately send you another product or refund you without asking for anything

 

Shipping & Handling (Business Days) depends on the types of products our factory produces, sizes and materials. As follows:

 

 

PRODUCT

PRODUCTION TIME

(Business Days)

EXPECTED SHIPPING TIME

(Business Days) 

US Rest of the world
2D Apparels: T-shirt, Hoodie, Sweatshirt, … 1-3 5-7 10-15

Flag, Ceramic Mug, Camping Mug, Canvas, Poster,...

1-3
5-7 10-15

All-over-print Apparels, Blanket,...

3-5 10-15 15-20
Metal Sign, Wooden sign, Doormat, Memorial Slates, Ornaments..
2-4
7-12 15-20

 

Please note:

  1. The above time frame is only applied for orders with standard shipping methods. We do not offer expedited shipping at this time.
  2. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
  3. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
  4. For order including Canvas: will be shipped separately each with tracking number to ensure safe delivery. Free shipping policies are not applied.
  5. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
  6. For US Non-Contiguous States (Alaska, Hawaii), US Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands) and US Armed Forces States (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific), The shipping time may take longer, carrier delays incur an additional 5-10 business days to normal delivery times.

    We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

 

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse)

- Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Customize AF and if you have any questions, please don't hesitate to contact us via support@customizeaf.com.

Based on 3892 reviews
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great!

I wasn’t sure what to expect, but it turned out perfect. The personalization was exactly right and it’s such a peaceful, meaningful addition to our garden.

Absolutely perfect!

Such a meaningful piece. It brings peace every time I see it waving in the breeze. Highly recommend for anyone looking for a special memorial gift

love it

The flag turned out exactly how I hoped. The lettering is clear, the material feels sturdy, and it’s held up well outdoors. A beautiful way to keep memory close

Quick delivery and looks amazing in my garden. 5 stars!

This flag means so much to our family. It’s beautifully made and the personalization was perfect. A lovely way to honor my dad’s memory in our garden."

Better than I expected!

High quality print and super cute design. The personalization makes it extra special. Highly recommend.

10/10

Such a cute addition to our holiday decor! The personalization made it feel so special and we got tons of compliments from neighbors during our BBQ. Arrived quickly and looks adorable in the garden.

Absolutely love this flag! 🐾🇺🇸

I ordered it with our dog's name on it and it turned out even better than expected. Great quality and added such a fun, patriotic touch to our front yard for the 4th of July!

Saying good-bye to pre-K

This is a very cute shirt delivered exactly as shown. My granddaughter loved it as I did!

love it !

Bought this for my husband from our dog, and he absolutely loved it! The shirt is super soft, the print is adorable, and it made his Father’s Day extra special. Would totally recommend for any dog dad.

Highly recommend!

Absolutely love this sign! I ordered one with my dog Marco’s name and it turned out even better than I imagined. The quality is great and it makes our front porch so much more personal.

Great personalised gift! High quality and delivered on time!

My heart melted

The second I saw my dog’s face on this shirt, I teared up. It’s silly, sweet, and so personal. Perfect for celebrating with my fur baby in spirit.

So Much Fun!

I got this shirt with my dog on it, and it was a hit at the barbecue! Everyone loved it — hilarious and patriotic. Definitely wearing it again next year.

Coolest duo on the block

Wore this on a walk with my pup and got stopped 3 times by people asking where I got it. It's pawsome. Get it? Pawsome. 😎

10/10 bark-worthy

Got one for me and my sister — both have our pups on it. Family photo on the 4th? Chef’s kiss

Worth every penny

Fun design, great quality. My pups even posed with me in it!

Super meaningful

The personalization made it feel special. My fur babies were celebrated right along with America!

My favorite holiday shirt

I'm obsessed! Custom paw prints for each of my pets? Yes please. So cool for the 4th.

Adorable & comfy!

I wore this with my two dogs’ names on it — it’s soft, fits well, and super festive!

Great product and fast shipping!

I’ve already recommended it to my friends.

I Will be buying more soon!

Absolutely love it

Love it!

It arrived quickly and was packaged well.

The quality is top-notch for the price

love it!

Awesome sign!

One of the best purchases I've made this year!