Shipping and Delivery

At CustomizeAF™, we pride ourselves on offering items that are specially made-to-order. This ensures that when you place an order with us, each item is printed individually with the utmost attention to quality, just for you!

Our global collaboration with various artists and manufacturers allows us to provide these uniquely crafted items. This diverse range of partnerships is what enables us to offer such remarkable prices on our products.

Given our global network, the delivery times may vary. Please bear with us, as this is a part of our commitment to work with a diverse range of artists and suppliers.

We utilize a variety of shipping carriers including, but not limited to, USPS, DHL, EMS, and Local Postal Services to ensure that your order reaches you in a timely manner.

Orders are processed when the payment is accepted.

SHIPPING & DELIVERY

We process orders Monday to Friday. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Because we use different processes to print on different items, your products in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. But rest assured that regardless of the location of our factories, you will always get exactly what you order with the best quality.

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

Order Tracking:

An email with the tracking number will be sent to you as soon as your order is shipped. Please allow 2-5 business days for the carrier to scan your package into their system.

If your tracking number isn't getting any updates within the standard time frame above, please contact our customer support. We will help you locate your order.

We have 2 options in shipping method:

Domestic Standard Shipping: cheaper cost but if the goods are lost when shipped, we will not refund you, if the goods you receive are defective, broken, ... but cause not by you, we will send you a replacement product or refund you ( if you want the refund, you need send the package back).
Shipping Plus Insurance (Recommended - Guarantees that your package is insured against loss or missing contents): when your goods have any errors due to shipping, we will immediately send you another product or refund you without asking for anything

Shipping & Handling (Business Days) depends on the types of products our factory produces, sizes and materials. As follows:

PRODUCT	PRODUCTION TIME (Business Days)	EXPECTED SHIPPING TIME (Business Days)
		US	Rest of the world
2D Apparels: T-shirt, Hoodie, Sweatshirt, …	1-3	5-7	10-15
Flag, Ceramic Mug, Camping Mug, Canvas, Poster,...	1-3	5-7	10-15
All-over-print Apparels, Blanket,...	3-5	10-15	15-20
Metal Sign, Wooden sign, Doormat, Memorial Slates, Ornaments..	2-4	7-12	15-20

Please note:

The above time frame is only applied for orders with standard shipping methods. We do not offer expedited shipping at this time.
The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
For order including Canvas: will be shipped separately each with tracking number to ensure safe delivery. Free shipping policies are not applied.
When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
For US Non-Contiguous States (Alaska, Hawaii), US Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands) and US Armed Forces States (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific), The shipping time may take longer, carrier delays incur an additional 5-10 business days to normal delivery times.

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse)

- Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Customize AF and if you have any questions, please don't hesitate to contact us via support@customizeaf.com.

It's everything I hoped for. Thank you.

I loved this gift, it was perfect

Custom Dog Portrait Picture - Personalized Window Hanging Stained Glass - WSGTL76

Beautiful and brought a lot of joy to the recipient

Item was shipped quickly, looked beautiful, and matched the description!

My friend loved this memorial for her pup. So cute, loved the colors and quality.

Beautiful item, wonderful in memoriam gift

Came in as expected. It comes with a clear suction cup hook and a chain.

Looks great!

Beautiful gift for friends who have lost their sweet dog

Wonderful customer service.

This is even more beautiful in person than in the photos 😍 it will make a beautiful memorial gift.

Highly recommended! Thank you!

Very nice memorial item and excellent customer service

Excellent job! Item better than described and anticipated. So thankful and grateful! I will do business with again!

Missing You Always & Remembering You Forever - Personalized Garden Flag - GF22TL

100% satisfied, great quality, shipping and service

These were beautiful! Gifted to my sister & her boyfriend as birthday gifts of their pets. The craftsmanship was so beautiful and they are stunning. A great gift for any pet parent

love it !

Very happy with purchase and would highly recommend. The portrait looked so professional!

Pet Political, Vote For My Pet

We absolutely love this!! It came out perfect and the picture is amazing. Very fast response when i emailed a question. I would definitely recommend you and order from you again.

Pet Political, Vote For My Pet - Personalized Yard Sign, Funny Election Sign - YS10UP

it was well worth it great all a round

this is a great product the lighting is great the workmanship is great picture was unbealevable done well i hope others will buy this and as you see i made it work so it up on my pedastool

On Angels Wings You Were Taken Away - Personalized Solar Light,Sympathy Gift, Memorial Gift For Loss Of Loved One - SL129

Exactly what I was looking for!

I’m happy with my purchase!

I can’t wait for them to see it! It looks amazing!

Bought this for a family who just lost their pup. Had one of these sun catchers made up and it looked just like her.

Highly Recommended. :)

Love the design in detail and a personal touch for making this birthday gift so meaningful!!

Love it!

It looked just like the picture I sent him. A great tribute to our sweet Molly.

Great product and fast shipping!

Beautifully done! Great communication. Speedy delivery

Exactly like the picture and shipped very quickly. Thank you!

This was a gift for a friend whose dog recently passed and it turned out beautiful. Exactly like the picture and shipped very quickly. Thank you!

She loves it

I bought this for my sister as her kitty of 18 years passed. She loves it. I shared multiple pictures of Pip and you created a very beautiful memory. Thank you!!

Beautiful product! I love it!

Looks great!!!!! Thank you! Would recommend!

When I bought it, I was a bit skeptical about the product, but when I received it, I was really surprised. I would buy again, thank you 🥰

Your Wings Were Ready, But My Heart Was Not - Personalized Solar Light, Sympathy Gift For Loss of Loved One

Best flag ever

We are so pleased with our flag
It is the focal point of our summer home for July 4th

Dog Custom Photo Happy Independence Day - Personalized Garden Flag, 4th July Custom FLag With Photo And Name - GF187

Cute

I just received my Hummingbird vase. I love it! However, after looking at it it appears it’s just one big sticker that is on the vase. So I probably will not want to put use any water on the outside of the vase. It’s very colorful and they did a good job with putting my late husband‘s face perfectly. It took 12 days from the time I placed the order till I received it.

These Flowers Symbolize a Life & Love Remembered - Personalized Flower Vase, Memorial Gifts - FLV02

Exactly as advertised and accurate to personalization

Great quality. Very nice decal camping with friends. I would buy again 🥰

Adventure Awaits - Personalized Decal, Gift For Camping Lovers - PCD50

great!

Fast shipping. Got this as part of a gift for a friend. She loved it!

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Shipping and Delivery

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