Refund policy

More than anything we want you to be happy with your purchase!! If something doesn’t look feel right, please email us at support@customizeaf.com and we’ll make it right!

Also please be informed that placing an order means that you accept all the terms mentioned below

CANCELLATION & MODIFICATION

If you change your mind about your purchase, please sending us an email to

support@customizeaf.com or please fill this form: Modify or Cancel Form, provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

You will have within 12 hours after placing an order to cancel or modify your order, After this timeframe, the order is locked for processing and no information including product or shipping address details can be modified/canceled.

Please be informed that:

Personalized Orders are locked for processing right after the order is complete so it is impossible to make any adjustments. Please double-check all details before completing the order.
We are not guaranteed to deliver your order in a timely manner if your order needs modification as it will take us much longer to ensure that the change has been made with the manufacture this holiday season.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

REPLACEMENT OR RETURN

Because our products are custom printed and unique, we will not accept return and exchange requests for any case

Within 30 days from receiving orders, we will send you a replacement at no cost or issue a full refund when an item you received has a major problem:

The products have been crashed or damaged
The print quality is blurry or not the same as pictures on our website
Different design or size from your order.
For personalized products, we are not responsible for compensation if you send poor-quality pictures (smaller than our required resolution) or misspelled the custom name. Please check our example in the custom box to make sure your final request before the order. We will appreciate your time.

Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between the advertised images and the actual item you received.

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal.

Please contact our Customer Support team to start the complaint process. You should include the following information for better support:

Order number
Video or photo of the faulty product

If your claim is in regards to a printing error, please include photographs of the error.
If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.

Complete delivery address
Contact telephone number

If you request a refund (which is highly unlikely because you will love our products), please send the item back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
For minor defects, we will offer partial refund depending on the condition of the product received

Note:

Our return center is located outside the US.
If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued.

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacture's warehouse)

- Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.

- If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Customize AF and if you have any questions, please don't hesitate to contact us via support@customizeaf.com.

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